The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization
(Book)
658.812 SPE
1 available
658.8 Spector
1 available
Description
Also in this Series
Copies
Location | Call Number | Status |
---|---|---|
Sodus Community Library - Adult Nonfiction | 658.812 SPE | Available |
Walworth-Seely Public Library - Adult Nonfiction | 658.8 Spector | Available |
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Citations
Spector, R., & McCarthy, P. D. (2005). The Nordstrom way to customer service excellence: a handbook for implementing great service in your organization . John Wiley & Sons.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Spector, Robert, 1947- and Patrick D. McCarthy. 2005. The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization. Hoboken, N.J.: John Wiley & Sons.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Spector, Robert, 1947- and Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization Hoboken, N.J.: John Wiley & Sons, 2005.
MLA Citation, 9th Edition (style guide)Spector, Robert, and Patrick D McCarthy. The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization John Wiley & Sons, 2005.