The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization
(Book)

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Status
Sodus Community Library - Adult Nonfiction
658.812 SPE
1 available
Walworth-Seely Public Library - Adult Nonfiction
658.8 Spector
1 available

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Copies

LocationCall NumberStatus
Sodus Community Library - Adult Nonfiction658.812 SPEAvailable
Walworth-Seely Public Library - Adult Nonfiction658.8 SpectorAvailable

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Format
Book
Physical Desc
xviii, 270 pages : ill. ; 24 cm.
Language
English

Notes

Bibliography
Includes bibliographical references (p. 263) and index.

Citations

APA Citation, 7th Edition (style guide)

Spector, R., & McCarthy, P. D. (2005). The Nordstrom way to customer service excellence: a handbook for implementing great service in your organization . John Wiley & Sons.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Spector, Robert, 1947- and Patrick D. McCarthy. 2005. The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization. Hoboken, N.J.: John Wiley & Sons.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Spector, Robert, 1947- and Patrick D. McCarthy. The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization Hoboken, N.J.: John Wiley & Sons, 2005.

MLA Citation, 9th Edition (style guide)

Spector, Robert, and Patrick D McCarthy. The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization John Wiley & Sons, 2005.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

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